Migrate your DeskDay data
AI-powered unified ITSM platform built exclusively for Managed Service Providers, combining conversational ticketing, automation, and PSA features into a single product.
In its favor
Why people choose DeskDay
The signal that keeps DeskDay on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Simple setup and fast time to value compared to heavyweight PSA tools like HaloPSA or ConnectWise PSA, which require months of configuration before delivering value to MSP clients.
Two-tier pricing model with all PSA features included in both Standard and Enterprise plans, except for white-label branding, making cost predictable for MSPs billing multiple clients.
Chat-native ticketing and real-time messaging built into the platform's core rather than bolted on, allowing technicians to manage multiple tickets without switching context.
Lightweight integrations with RMM tools (NinjaOne, N-able N-central, Level) and documentation platforms (Hudu) that can be configured without a dedicated project manager.
Transparent onboarding process with a 14-day free trial and clear distinction between Standard (onboarding fee applies) and Enterprise (onboarding fee waived) tiers.
Platform is young—founded in 2022 with approximately 25 employees—raising concerns about long-term vendor stability and support capacity as customer accounts scale.
G2 has only 3 verified reviews (4.7 rating), making independent validation of product claims difficult compared to established competitors with hundreds of reviews.
Limited public API documentation as of early 2026 means MSPs with complex custom workflows may hit integration barriers that require workarounds or manual processes.
Feature parity with mature PSA platforms is still being established; some ITSM capabilities like advanced SLA configurations and multi-region data residency are on the 2026 roadmap rather than available today.
Reasons to switch
Why people leave DeskDay
The recurring reasons buyers give for replacing DeskDay. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where DeskDay fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
DeskDay pricing overview
DeskDay uses a per-month subscription model starting at $59 for the Standard plan with an onboarding fee, while Enterprise pricing requires direct negotiation and waives onboarding costs. All PSA features are available on both plans with branding customization being the primary differentiation.
Standard
Tier 1 of 3
$59 per month (starting price)
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on DeskDay's schedule — see our quote-based pricing →
What gets migrated
DeskDay object support
Object-by-object support for DeskDay migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are DeskDay's primary object and use a conversational thread model. We migrate ticket content, statuses, priorities, and associations 1:1. Custom ticket fields are preserved as key-value pairs at the ticket level.
Customers (End Users)
Fully supportedEnd-user contact records migrate with full name, email, phone, and company association. We map the relationship to the MSP client organization correctly so technicians see the right client context on each ticket.
Client Organizations (MSP Clients)
Fully supportedDeskDay organizes end users under client organizations representing each MSP customer. We preserve this hierarchy and map any service tier or SLA mapping associated with the organization.
Agents / Technicians
Fully supportedAgent records migrate with name, email, role, and team assignment. We map any owner or assignee fields on tickets to the corresponding agent record.
Teams
Fully supportedDeskDay supports team-based ticket routing and assignment. We preserve team structures and ensure tickets are associated with the correct team after migration.
Custom Ticket Fields
Mapping requiredCustom fields at the ticket level require field-level mapping because DeskDay's custom field schema is still evolving. We extract the field definitions, map them to destination equivalents, and flag any custom fields that reference objects not yet supported in DeskDay.
IT-Connect (Customer Portal)
Mapping requiredIT-Connect is DeskDay's customer-facing portal interface. Ticket and article associations migrate, but portal theming and white-label settings are plan-dependent (Standard vs Enterprise) and require post-migration configuration.
Knowledge Base Articles
Mapping requiredKB articles and their category assignments migrate, but article view counts, feedback ratings, and internal publication status may require manual verification post-import since these metadata fields vary in stability.
Tags
Fully supportedTags applied to tickets migrate as flat label arrays. We preserve all tag names and apply them to the corresponding ticket records in the destination.
Attachments
Mapping requiredFile attachments on tickets require special handling because DeskDay stores them in its own cloud and references them by URL. We download attachments, re-upload to the destination, and update ticket records with the new attachment URLs to prevent orphaned references.
SLA Policies
Mapping requiredSLA configurations reference business-hours definitions and escalation rules. These migrate as configuration records, but any SLA targets tied to custom date fields may require field remapping in the destination system.
Reports and Dashboards
Not in this platformReporting data in DeskDay is generated at query time from ticket and agent activity logs rather than stored as independent report records. We do not migrate report definitions because these are typically rebuilt in the destination tool using its own reporting schema.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are DeskDay's primary object and use a conversational thread model. We migrate ticket content, statuses, priorities, and associations 1:1. Custom ticket fields are preserved as key-value pairs at the ticket level. |
| Customers (End Users) | Fully supported | End-user contact records migrate with full name, email, phone, and company association. We map the relationship to the MSP client organization correctly so technicians see the right client context on each ticket. |
| Client Organizations (MSP Clients) | Fully supported | DeskDay organizes end users under client organizations representing each MSP customer. We preserve this hierarchy and map any service tier or SLA mapping associated with the organization. |
| Agents / Technicians | Fully supported | Agent records migrate with name, email, role, and team assignment. We map any owner or assignee fields on tickets to the corresponding agent record. |
| Teams | Fully supported | DeskDay supports team-based ticket routing and assignment. We preserve team structures and ensure tickets are associated with the correct team after migration. |
| Custom Ticket Fields | Mapping required | Custom fields at the ticket level require field-level mapping because DeskDay's custom field schema is still evolving. We extract the field definitions, map them to destination equivalents, and flag any custom fields that reference objects not yet supported in DeskDay. |
| IT-Connect (Customer Portal) | Mapping required | IT-Connect is DeskDay's customer-facing portal interface. Ticket and article associations migrate, but portal theming and white-label settings are plan-dependent (Standard vs Enterprise) and require post-migration configuration. |
| Knowledge Base Articles | Mapping required | KB articles and their category assignments migrate, but article view counts, feedback ratings, and internal publication status may require manual verification post-import since these metadata fields vary in stability. |
| Tags | Fully supported | Tags applied to tickets migrate as flat label arrays. We preserve all tag names and apply them to the corresponding ticket records in the destination. |
| Attachments | Mapping required | File attachments on tickets require special handling because DeskDay stores them in its own cloud and references them by URL. We download attachments, re-upload to the destination, and update ticket records with the new attachment URLs to prevent orphaned references. |
| SLA Policies | Mapping required | SLA configurations reference business-hours definitions and escalation rules. These migrate as configuration records, but any SLA targets tied to custom date fields may require field remapping in the destination system. |
| Reports and Dashboards | Not in this platform | Reporting data in DeskDay is generated at query time from ticket and agent activity logs rather than stored as independent report records. We do not migrate report definitions because these are typically rebuilt in the destination tool using its own reporting schema. |
Gotchas
What to watch for in DeskDay migrations
Issues we've hit on past DeskDay migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Onboarding fee differs by plan tier
Attachment storage requires URL remapping
IT-Connect portal settings are plan-gated
Platform maturity creates support risk
| Severity | Issue |
|---|---|
| Medium | Onboarding fee differs by plan tier |
| Medium | Attachment storage requires URL remapping |
| Low | IT-Connect portal settings are plan-gated |
| Low | Platform maturity creates support risk |
Leaving DeskDay?
Where DeskDay customers move next
7 destinations DeskDay can migrate to.
How a DeskDay migration works
Four steps, DeskDay-specific
Connect
Not publicly documented into DeskDay. Scopes limited to read-only on the data we move.
Map
We translate DeskDay-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate DeskDay quirks before production.
Migrate
Full migration with DeskDay rate-limit handling. Rollback available throughout.
FAQ
DeskDay migration FAQ
Answers to the questions buyers ask most during DeskDay migration scoping. Not seeing yours? Book a call.
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Migrate DeskDay.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your DeskDay setup and destination — written quote back within a business day.