CRM

Migrate your Zuper data

Field service management CRM built for mobile-first scheduling, job dispatching, and technician workflows. Targets HVAC, plumbing, electrical, and roofing contractors who need offline-capable job management with digital payment and inventory tracking.

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In its favor

Why people choose Zuper

The signal that keeps Zuper on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

Mobile-first offline operations let technicians complete jobs in the field without reliable connectivity, eliminating the paper-based workflows that plagued their previous software.

Custom fields on Customers and Jobs allow field-service companies to capture trade-specific data without paying for heavy customisation on a legacy platform.

Intelligent dispatching and smart scheduling reduce the back-and-forth of assigning jobs to technicians, directly improving first-time fix rates.

Digital payment processing embedded in the mobile app cuts the invoice lag that was common with prior tools, letting contractors get paid faster.

The guided workflow feature ties inspection, quoting, and pricing into a single node sequence so even new field techs produce consistent output.

The estimate platform has limited functionality compared to dedicated quoting tools, and customers report it is inferior to most competing products in the FSM space.

Zuper is a newer product still in active development — some features customers need are not yet available, causing delays for teams with specific requirements.

The mobile app has stability issues including crashes mid-task, disappearing data during input, and excessive clicking to complete simple actions.

Leadership commitments have been missed repeatedly according to at least one mid-market reviewer, creating frustration around roadmap reliability.

Limited reporting depth makes it hard to extract actionable operational insights without exporting to a third-party BI tool.

Reasons to switch

Why people leave Zuper

The recurring reasons buyers give for replacing Zuper. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where Zuper fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Offline-first mobile app allows technicians to work without connectivity and sync when back online.Intelligent dispatching and smart scheduling reduce manual job assignment overhead.Embedded digital payment processing shortens invoice-to-payment cycles.Configurable workflow builder lets admins adapt the platform to trade-specific processes.Custom fields on Customers and Jobs provide trade-specific data capture without developer involvement.

Weaknesses

The estimate and quoting module is widely reported as underdeveloped with limited functionality.The mobile app suffers from instability including crashes and data loss during input tasks.Zuper is still actively developing features, which can cause delays for teams needing specific capabilities.API lacks a bulk import endpoint, making large-volume data migrations slower and more rate-limit sensitive.Workflow definitions cannot be exported — every automation must be manually rebuilt at the destination.

Where it works

Small to mid-market HVAC, plumbing, electrical, and roofing contractors with 5–50 field technicians who need offline-capable job management in areas with unreliable connectivity.Field service companies where on-site digital payment collection is critical to shortening invoice-to-cash cycles and reducing paper-based payment workflows.Organizations that rely heavily on custom fields to capture trade-specific data and do not want to engage developers for basic schema changes.Multi-location service businesses that need configurable job categories and status flows to standardize work across different regional teams or trade specializations.Growing field service operations looking for a purpose-built FSM platform with a mobile-first architecture rather than a retrofitted general CRM.

Where it struggles

Companies whose primary workflow requires sophisticated, multi-stage quoting and proposal generation with complex pricing tiers and customer-specific rate cards.Organizations that depend on deep operational reporting and dashboards to drive management decisions without exporting data to a third-party BI tool.Mid-to-large enterprises requiring a mature API with bulk import capabilities, reliable rate limit documentation, and structured data export for integration work.Companies with automation-heavy processes that rely on Workflow Builder for critical business logic that cannot be exported and must be manually rebuilt at any destination.Organizations that prioritize roadmap stability and need assurance that requested features will ship on committed timelines.

Pricing tiers

Zuper pricing overview

Zuper publishes Starter, Core, and Premium tiers but does not publicly list pricing on its website. Sales engagement is required to obtain quotes, and tier-specific feature gating means migration scope must confirm which tier the customer is on before estimating API access and object availability.

Starter

Tier 1 of 3

Not publicly published

What's included

Basic job management and schedulingMobile app access for field techniciansStandard Customer and Job objectsLimited reporting and dashboardsEmail support

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Pricing is informational. FlitStack AI does not bill on Zuper's schedule — see our quote-based pricing →

What gets migrated

Zuper object support

Object-by-object support for Zuper migrations. Per-pair details surface during scoping.

Jobs

Fully supported

Jobs are Zuper's primary work-order object. They carry status, assigned Users or Teams, Job Categories, locations, and line items. The schema is well-documented and stable across tiers. We migrate Jobs 1:1 with all standard fields and preserve checklist attachments as metadata.

Customers

Fully supported

Customers in Zuper include contact details, address, and linked Job history. Standard fields are consistent. We map Customer records including phone, email, and company association to the destination's contact or account object.

Custom Fields (on Customers)

Mapping required

Zuper supports custom fields on Customer records. The API allows creating and updating custom field values via PATCH endpoints. We capture the custom field definitions and apply them at import time, handling value mapping for picklist and date types that may have different option sets in the destination.

Quotes

Mapping required

Quotes in Zuper are linked to Jobs and carry pricing and service options. Customer reviews indicate the estimate module is underdeveloped with limited functionality. We migrate Quote line items and totals but recommend reviewing the destination's quote or estimate object schema for parity before committing, as some Zuper quote fields may not map cleanly.

Timesheets

Fully supported

Zuper exposes a full Timesheets CRUD API including get, create, update, delete, and summary endpoints. We migrate timesheet entries linked to Users and Jobs, preserving billable vs non-billable flags and duration data.

Timeoff

Mapping required

Timeoff is split across Timeoff Requests, Timeoff Request Types, and Timeoff Availability. These are related to the User object. We migrate Timeoff records with status and dates, noting that approval workflow states in the destination may differ and require manual review.

Teams

Fully supported

Teams are a named grouping of Users with dedicated CRUD endpoints. We preserve team memberships and map them to the destination's group or team objects.

Users

Fully supported

Users represent field technicians and office staff. Zuper's API exposes User endpoints for timelog, assignment, and team membership. We migrate User records with active/inactive status and link them to Timesheet and Job history.

Job Categories

Mapping required

Job Categories are a classification system for Jobs. The API exposes Job Category configuration. We migrate category names and hierarchies but note that if the destination uses a different classification model, we collapse to text labels rather than recreating the full taxonomy.

Workflows (Automation)

Not in this platform

Zuper's Workflow Builder uses a node-based UI to define automation sequences tied to Jobs and Quotes. There is no documented export format or API for workflow definitions. We do not migrate workflows automatically. We document the existing workflow triggers and actions for manual reconstruction at the destination.

Gotchas

What to watch for in Zuper migrations

Issues we've hit on past Zuper migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

No bulk API endpoint means large migrations are sequential

Medium

Quote object schema is shallower than Job schema

High

Workflow Builder automations have no export capability

Medium

Multi-custom-field filter on Properties API returns no records when multiple filters applied

Medium

Mobile app instability causes incomplete Job records in production data

How a Zuper migration works

Four steps, Zuper-specific

Connect

API key (via developers.zuper.co portal) into Zuper. Scopes limited to read-only on the data we move.

Map

We translate Zuper-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate Zuper quirks before production.

Migrate

Full migration with Zuper rate-limit handling. Rollback available throughout.

FAQ

Zuper migration FAQ

Answers to the questions buyers ask most during Zuper migration scoping. Not seeing yours? Book a call.

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Most Zuper migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

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