CRM migration

Migrate from Yardi to Microsoft Dynamics 365 Sales

Field-level mapping, validation, and rollback between Yardi and Microsoft Dynamics 365 Sales . We move data and schema; workflows are rebuilt natively in Microsoft Dynamics 365 Sales .

Yardi logo

Yardi

Source

Microsoft Dynamics 365 Sales

Destination

Microsoft Dynamics 365 Sales  logo

Compatibility

100%

11 of 11

objects map 1:1 between Yardi and Microsoft Dynamics 365 Sales .

Complexity

BStandard

Timeline

2–4 weeks

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

Yardi and Dynamics 365 Sales operate in fundamentally different domains — Yardi is a property management platform built around units, leases, and rent rolls, while Dynamics 365 Sales is a CRM organized around leads, opportunities, and sales pipelines. The migration challenge is extracting contact-centric data from Yardi's relational model (tenants, owners, vendors, prospects) and reshaping it into Dynamics 365's Account-Contact-Lead schema. We map Yardi contact records to Dynamics 365 Contacts for existing tenant and owner relationships, and to Leads for prospects not yet converted. Property and unit references that have no native CRM equivalent become custom fields (new_PropertyReference_c, new_UnitID_c) or a custom RealEstateAsset entity, depending on your data volume. Lease terms, rent schedules, and accounting balances cannot migrate as operational Dynamics 365 records — they require a separate reporting layer or Power BI semantic model. Workflows, automations, and rent-roll configurations built in Yardi have no equivalent in Dynamics 365 and must be documented for manual rebuild. Our migration uses Yardi's Voyager 7S API for data extraction, transforms contact and property references through field-level mapping, and loads via the Dynamics 365 Web API with Dataverse table support. A delta-pickup window captures any Yardi records modified during the cutover window so Dynamics 365 reflects the final state at go-live.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

Yardi logo

Yardi

What's pushing teams away

  • Software timeout issues disrupt workflows, and users report being unable to manually edit transaction dates or post months, creating friction in day-to-day operations.
  • Onboarding for Voyager implementations frequently exceeds five months, and setup is described as difficult with a steep learning curve even for simple tasks.
  • Customer support is described as difficult to reach, slow to resolve issues, and lacking knowledgeable assistance, particularly on Voyager.
  • No native investor relations or fund management features means real estate operators managing outside capital must pair Yardi with a separate investment platform.
  • Frequent bugs and glitches cause data loss and crashes, with users reporting losing unsaved work without warning.

Choosing

Microsoft Dynamics 365 Sales  logo

Microsoft Dynamics 365 Sales

What's pulling them in

  • Deep Microsoft 365, Teams, and Outlook integration makes Microsoft Dynamics 365 Sales a natural fit for Microsoft-first organizations already invested in that ecosystem
  • Sales Enterprise and Premium tiers offer unlimited custom tables and advanced AI-driven forecasting and predictive analytics not available in lower tiers
  • Professional tier pricing at $65 per user per month offers a lower entry cost than Salesforce for SMB teams with straightforward CRM needs
  • Flexible customization options allow businesses to build bespoke apps, tailor forms and views, and integrate with other Dynamics 365 modules
  • Microsoft Copilot AI tools are embedded directly into the sales workflow on Enterprise and Premium, automating routine tasks and providing deal intelligence

Object mapping

How Yardi objects map to Microsoft Dynamics 365 Sales

Each row shows how a Yardi object lands in Microsoft Dynamics 365 Sales , including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

Yardi

Tenant Contact

maps to

Microsoft Dynamics 365 Sales

Contact

1:1
Fully supported

Yardi tenant records (name, email, phone, lease start date) map directly to Dynamics 365 Contact fields. The primary AccountId is resolved by matching the tenant's property address to a corresponding owner or landlord Account in Dynamics 365. Unmatched tenants create a Contact record with no AccountId and are flagged for manual account assignment.

Yardi

Property Owner

maps to

Microsoft Dynamics 365 Sales

Account

1:1
Fully supported

Yardi owner records (company name, contact person, mailing address, ownership percentage) map to Dynamics 365 Account records. Owner type codes (individual, LLC, corporation) map to Account Type pick-list values via value mapping. Multiple properties owned by the same entity consolidate into a single Account with property references in a custom RealEstateAsset custom entity linked via AccountId.

Yardi

Vendor

maps to

Microsoft Dynamics 365 Sales

Account

1:1
Fully supported

Yardi vendor records map to Dynamics 365 Accounts with Account Type set to 'Vendor'. Vendor category codes (maintenance, landscaping, legal, utilities) map to a custom VendorCategory_c pick-list field created in Dataverse. Vendor contacts within Yardi become Account-level Contacts linked to the vendor Account.

Yardi

Prospect/Inquiry

maps to

Microsoft Dynamics 365 Sales

Lead

1:1
Fully supported

Yardi prospect records from the leasing inquiry workflow map to Dynamics 365 Leads. The prospect's desired unit type, bedrooms, price range, and move-in date transform into Lead fields (leadqualitycode, estimatedamount, purchasedate_c custom fields). Lead source defaults to 'Property Inquiry' with the source property referenced in new_PropertySource_c custom field.

Yardi

Property

maps to

Microsoft Dynamics 365 Sales

Custom Entity: RealEstateAsset

1:1
Fully supported

Yardi property records have no native equivalent in Dynamics 365 Sales. We create a custom RealEstateAsset table in Dataverse with fields for PropertyName, PropertyType, Address, UnitCount, and VacancyRate. The RealEstateAsset entity links to Account records for landlords and to Contacts for tenant assignments via a custom Lookup field.

Yardi

Lease

maps to

Microsoft Dynamics 365 Sales

Custom Entity: RealEstateLease

1:1
Fully supported

Yardi lease records map to a custom RealEstateLease Dataverse entity since Dynamics 365 Sales has no lease entity. Fields include LeaseStartDate, LeaseEndDate, MonthlyRent, SecurityDeposit, EscalationRate, and UnitReference_c lookup to RealEstateAsset. This custom entity links Contact (tenant) to RealEstateAsset (unit) and preserves lease terms for reporting.

Yardi

Lease Payment

maps to

Microsoft Dynamics 365 Sales

Custom Entity: LeasePayment

1:1
Fully supported

Yardi payment history maps to a custom LeasePayment entity in Dataverse linked to the RealEstateLease record. Fields include PaymentDate, AmountPaid, PaymentMethod, and LateFee_c. This data supports historical reporting but cannot populate native Dynamics 365 financial records without a separate integration to Dynamics 365 Finance or Business Central.

Yardi

Work Order

maps to

Microsoft Dynamics 365 Sales

Case

1:1
Fully supported

Yardi maintenance work orders map to Dynamics 365 Cases (incidentid/title). The work order category (plumbing, electrical, HVAC) maps to Case Type pick-list values. Property and unit references link to RealEstateAsset and Contact records. Case priority (emergency, routine, preventive) maps to Priority field in Dynamics 365.

Yardi

Document/Attachment

maps to

Microsoft Dynamics 365 Sales

SharePoint Document Location / Note

1:1
Fully supported

Yardi documents attached to leases, properties, or owners are downloaded and re-uploaded to SharePoint via the Dynamics 365 SharePoint integration. Document location records are created linking the SharePoint folder to the corresponding Account or Contact. Lease agreements, addendums, and owner contracts preserve their original filenames and upload timestamps.

Yardi

Owner User Account

maps to

Microsoft Dynamics 365 Sales

User

1:1
Fully supported

Yardi owner portal users resolve by email match to existing Microsoft 365 user accounts. If a Yardi owner has no corresponding Microsoft 365 account, they are created as a Contact with OwnerPortalAccess_c set to true and flagged for Teams guest access provisioning. This enables owner-facing portal functionality within the Dynamics 365 ecosystem.

Yardi

Communication Notes

maps to

Microsoft Dynamics 365 Sales

Note

1:1
Fully supported

Yardi tenant communication notes (lease discussions, renewal conversations, complaint logs) migrate as Dynamics 365 Notes attached to the corresponding Contact record. Original note timestamps and the Yardi user who created the note are preserved in the notetext and ownerid fields. Notes linking to a specific lease include the RealEstateLease ID in the regardingobjectid field.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

Yardi logo

Yardi gotchas

High

Lease fine print spans multiple related tables

High

No public REST API for data export

High

Chart of Accounts migration risk on Voyager

Medium

Yardi Breeze and Voyager use incompatible export formats

Medium

Posted period locks prevent retroactive edits

Microsoft Dynamics 365 Sales  logo

Microsoft Dynamics 365 Sales gotchas

High

Professional tier 15-table custom table limit blocks migrations

High

October 2024 pricing increase applies at renewal for all customers

Medium

Custom fields must be created in the UI before API writes

Medium

Power Platform request limits apply to bulk migrations

Medium

Activity records orphaned to inactive owners fail silently

Pair-specific challenges

  • Yardi API access requires Voyager 7S or Yardi Breeze REST authentication, not a standard OAuth flow

    Yardi does not expose data via a conventional REST or Graph API with OAuth 2.0. Voyager uses ySQL queries against the database, and Yardi Breeze uses a proprietary REST interface with per-user API key authentication. FlitStack AI connects to the Yardi tenant via ySQL for Voyager setups (requiring read-only database credentials) and via Breeze REST endpoints with API key for Breeze tenants. API rate limits in Yardi Breeze are per-user and throttled during business hours; we schedule bulk exports during off-peak windows to avoid hitting quotas. If the Yardi tenant lacks API access, FlitStack can use Yardi's custom report export feature with CSV extraction, but this requires Yardi admin involvement to configure the export template. The read access limitation is disclosed upfront during the discovery call.

  • Custom Dataverse entities for RealEstateAsset and RealEstateLease require Dynamics 365 Sales Enterprise licensing

    Dynamics 365 Sales Professional caps custom table creation at 15 tables total across the environment. Yardi migrations that require a RealEstateAsset custom entity plus a RealEstateLease custom entity plus supporting custom fields will exceed the Professional limit. FlitStack AI surfaces this during discovery — if the destination tenant is on Sales Professional licensing, we recommend either upgrading to Sales Enterprise (required for more than 15 custom tables) or collapsing property references into custom fields on the Account entity. The Dynamics 365 Licensing Guide confirms that Sales Enterprise ($105 per user per month) removes the custom table ceiling and enables unlimited Power Platform extensions. We do not begin migration until the licensing tier is confirmed.

  • Lease data has no operational equivalent in Dynamics 365 Sales — it becomes a reference record, not a working object

    Yardi lease records contain rent escalation clauses, security deposit tracking, and renewal options that have no native field in Dynamics 365. Migrating them as custom fields on the Contact or as a RealEstateLease custom entity preserves the data for reference but does not create working lease management functionality. Dynamics 365 Sales is not a lease management tool — if the team needs rent reminders, escalation automation, or lease renewal workflows, those require Power Automate flows built post-migration. FlitStack exports the complete lease data structure from Yardi as a JSON audit file alongside the migration run so the Dynamics admin can reference the full lease schema when building flows. We do not claim to replicate Yardi's lease management logic in Dynamics 365.

  • Yardi contact-to-property associations require N:1 resolution in Dynamics 365's AccountId model

    Yardi allows a contact to be associated with multiple properties simultaneously (an owner with five buildings, a tenant who rents two units). Dynamics 365 Contacts have a single primary AccountId lookup. We resolve the N:1 constraint by assigning the most recent lease or highest-ownership-percentage property as the primary AccountId and linking remaining property associations via the RealEstateAsset custom entity's lookup field on the Contact record. This preserves the full property association history while satisfying Dynamics 365's schema requirement. Teams should verify that the primary account assignment rule aligns with their sales process before the migration runs.

  • Payment history and accounting data cannot populate Dynamics 365 financial records without a separate ERP integration

    Yardi payment history (rent received, late fees, security deposit transactions) is accounting data. Dynamics 365 Sales does not contain a GL, accounts receivable, or payment tracking module — those belong to Dynamics 365 Finance or Dynamics 365 Business Central. We migrate payment history as records in the custom LeasePayment entity for reference and reporting purposes only. The data cannot create invoices, post to the GL, or trigger Collections Cases without a separate Business Central integration. We disclose this limitation in the migration plan and can recommend a Power Automate flow that creates a Task on the Contact when a payment record indicates a delinquency flag.

Migration approach

Six steps for a successful Yardi to Microsoft Dynamics 365 Sales data migration

  1. Yardi API access verification and export path confirmation

    FlitStack AI begins by confirming the Yardi tenant type (Voyager vs. Breeze) and the available API access method. For Voyager tenants, we request read-only ySQL credentials scoped to the contact, owner, property, and lease tables. For Breeze tenants, we validate the REST API key and test connectivity against the /contacts, /owners, /properties, and /leases endpoints. If API access is unavailable, we work with the Yardi admin to configure custom report exports with CSV output. This step produces an export feasibility report documenting row counts per Yardi entity, any missing fields, and estimated API quota consumption for the migration volume.

  2. Dynamics 365 schema provisioning — custom entities and fields

    Before any data loads, FlitStack provisions the custom Dataverse entities required for property management data. This includes creating the RealEstateAsset table with columns for PropertyName, PropertyType, Address, UnitCount, and VacancyRate; the RealEstateLease table with LeaseStartDate, LeaseEndDate, MonthlyRent, EscalationRate, and UnitReference_c lookup; and LeasePayment for historical payment records. Custom fields on standard entities (Account, Contact, Lead, Incident) are also created during this step. We deliver a Dynamics 365 setup manifest showing every custom field created, its data type, and the corresponding Yardi source field so the Dynamics admin can review before the migration loads data.

  3. Owner and vendor accounts loaded first to satisfy AccountId foreign keys

    Dynamics 365 requires Account records to exist before Contacts can be linked via AccountId. We sequence the migration so Property Owner accounts and Vendor accounts load first, resolving the AccountId values that tenant Contacts will reference. Owner records are matched by company name and owner type code; vendor records by vendor name and category. Any duplicate Account candidates (same company name in Yardi under different owner IDs) are surfaced for manual resolution before the Contact load proceeds. Unmatched tenant Contacts that lack a valid AccountId are loaded as Leads with the Yardi contact data preserved, and flagged for account assignment post-migration.

  4. Sample migration run with field-level diff

    A representative slice of records — typically 200–500 across contacts, owners, vendors, properties, and a sample lease — is migrated first into the Dynamics 365 sandbox or production (based on the client's preference). FlitStack generates a field-level diff comparing source Yardi values against the loaded Dynamics 365 values for every mapped field. The diff report highlights any null values, truncation, pick-list mismatches, or date format discrepancies. We review the diff with the client's Dynamics admin to confirm that contact-to-account linkage, custom field values, and RealEstateAsset lookups resolve correctly before committing to the full migration run.

  5. Full migration run with delta-pickup window and audit log

    The full migration extracts all confirmed Yardi entities (contacts, owners, vendors, properties, leases, work orders, documents) and loads them into Dynamics 365 following the sequenced order established in Step 3. A delta-pickup window of 24–48 hours runs in parallel with the cutover, capturing any Yardi records modified or created during the final hours before go-live. Every load operation is logged in FlitStack's audit log with source record ID, destination record ID, timestamp, and operator. If reconciliation fails (record count discrepancy, referential integrity error), one-click rollback reverts the Dynamics 365 environment to its pre-migration state so the issue can be investigated and the run re-executed.

Platform deep dives

Context on both ends of the pair

Yardi logo

Yardi

Source

Strengths

  • Manages over $4 trillion in real estate assets across 45+ countries with a track record dating to 1984.
  • Yardi Breeze at $1/unit/month is one of the most affordable entry points for residential portfolios under 500 units.
  • Comprehensive all-in-one platform covering accounting, leasing, tenant management, and vendor workflows without requiring separate integrations.
  • Voyager supports complex multi-entity ownership structures and fund-level consolidation reporting.
  • Large ecosystem of interface partners covering screening, insurance, payments, and compliance reduces point solution needs.

Weaknesses

  • No public REST API forces reliance on proprietary interfaces (ySQL, ODBC, Voyager 7S API) that require licensing and technical configuration.
  • Onboarding for Voyager implementations routinely exceeds five months, creating significant time-to-value friction.
  • Frequent software glitches cause crashes and data loss, with poor communication around error states.
  • Customer support is widely reported as difficult to reach and inconsistent in resolving issues.
  • Resident communication features are limited compared to modern tenant experience platforms, requiring third-party supplementation.
Microsoft Dynamics 365 Sales  logo

Microsoft Dynamics 365 Sales

Destination

Strengths

  • Native integration with Microsoft 365, Teams, Outlook, and SharePoint for unified productivity workflow
  • Unlimited custom tables and complex workflows on Enterprise tier enable deep customization for complex sales processes
  • AI-driven predictive analytics and deal intelligence on Enterprise and Premium tiers help sales teams prioritize pipeline
  • Dataverse unified data layer provides a consistent API and data model across all Dynamics 365 and Power Platform apps
  • Strong security model with Field-Level Security and Record Ownership rules for governance-conscious enterprises

Weaknesses

  • Sales Professional tier caps custom tables at 15, creating a migration ceiling for highly customized SMB environments
  • October 2024 pricing increases of $15 per user across all tiers apply to existing customers upon renewal
  • Implementation typically requires costly certified partners, adding 30–50% to total project cost
  • Updates and platform releases can disrupt customizations and plugins, requiring regression testing after each wave
  • Non-Microsoft integrations require additional configuration or middleware, limiting flexibility for heterogeneous tech stacks

Complexity grading

How hard is this migration?

Standard CRM migration. All 8 core objects map 1:1 between Yardi and Microsoft Dynamics 365 Sales .

B

Overall complexity

Standard migration

Derived from compatibility, mapping clarity, API constraints, and data volume across Yardi and Microsoft Dynamics 365 Sales .

  • Object compatibility

    A

    All 8 core objects map 1:1 between Yardi and Microsoft Dynamics 365 Sales .

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    Yardi: Not publicly documented. Yardi tunes rate limits per portfolio against the customer's licensing and usage controls and does not publish a request-per-minute figure. We confirm the throughput envelope with the customer's Yardi account team during scoping..

  • Data volume sensitivity

    A

    Yardi exposes a bulk API — large-volume migrations stream efficiently.

Estimator

Estimate your Yardi to Microsoft Dynamics 365 Sales migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about Yardi to Microsoft Dynamics 365 Sales data migrations

Answers to the questions buyers ask most during Yardi to Microsoft Dynamics 365 Sales migration scoping. Not seeing yours? Book a call.

Can't find your answer?

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Book a free 30 minute consultation

Most Yardi-to-Dynamics 365 migrations complete in 2–4 weeks of clock time for under 25,000 contact records. Larger portfolios exceeding 100,000 records or setups requiring custom RealEstateAsset and RealEstateLease entity creation extend to 6–10 weeks. The longest planning step is confirming Yardi API access (Voyager ySQL vs. Breeze REST) and provisioning the Dynamics 365 custom entities before data loads begin. Yardi Breeze tenants without API access require manual report exports that add data-preparation time.

Adjacent paths

Related migrations to explore

Ready when you are

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